Your privacy matters to us. This Privacy Policy explains in clear, plain English exactly what personal data kg9997 collects from Bangladeshi players, why we collect it, how we store and protect it, and what rights you have over your own information at all times.
Summary: kg9997 is committed to protecting the personal data of every Member on our Platform. We collect only the data we genuinely need, we store it securely using industry-standard encryption, we never sell it to advertising networks or unrelated third parties, and we give you meaningful control over your own information. This Policy applies to all personal data processed in connection with your use of the kg9997 Platform accessible at kg9997.app.
This Privacy Policy ("Policy") is published by kg9997 ("we", "us", "our", "the Operator", or "kg9997"), the operator of the online gaming platform accessible at kg9997.app. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by the Operator.
By registering an Account on the kg9997 Platform, by making a deposit, or by continuing to use any feature of the Platform after the effective date of this Policy, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data as described in this document. If you do not agree to this Policy, you must discontinue your use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and kg9997. In the event of any conflict between this Policy and the Terms & Conditions with respect to data protection matters, this Policy shall take precedence.
Throughout this Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person — including your name, mobile number, National Identity Card (NID) number, bKash or Nagad wallet number, device identifiers, and IP address. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
kg9997 collects the following categories of personal data from Members and, in certain limited circumstances, from prospective Members who interact with the Platform without completing registration:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport number, selfie photograph | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address (city, district, division) | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, transaction IDs, deposit and withdrawal amounts in BDT | First deposit & ongoing transactions |
| Gameplay Data | Game sessions, bet amounts, win/loss records, bonus usage, session durations | Continuous during active use |
| Technical Data | IP address, device type, operating system, browser version, device fingerprint, time zone | Automatic on each session |
| Usage Data | Pages visited, navigation paths, features accessed, click-through patterns | Automatic via cookies and server logs |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off periods, reality-check preferences | When tools are activated |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health data, except where you voluntarily disclose information related to a responsible gaming or self-exclusion request — in which case that information is processed exclusively for the purpose of protecting your welfare and is never used for marketing or profiling.
kg9997 collects personal data through the following channels and mechanisms:
No Purchases of Personal Data: kg9997 does not purchase, rent, or acquire personal data about you from data brokers, advertising networks, or social media platforms. All personal data we hold has been provided by you directly, generated by your use of the Platform, or received from our contracted technical service providers acting on our behalf.
kg9997 processes your personal data only where a valid legal basis exists for doing so. The following table summarises the primary purposes for which we process personal data and the corresponding legal basis that justifies each processing activity:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Performance of contract |
| Processing deposits and withdrawals in BDT | Identity, Financial | Performance of contract |
| KYC identity and age verification | Identity, Contact | Legal obligation |
| Anti-money-laundering and fraud prevention | Identity, Financial, Technical | Legal obligation & legitimate interest |
| Responsible gaming monitoring and intervention | Gameplay, Responsible Gaming | Legitimate interest (member welfare) |
| Customer support and dispute resolution | Identity, Communications | Performance of contract |
| Platform security and abuse prevention | Technical, Usage | Legitimate interest |
| Personalised game recommendations | Gameplay, Usage | Legitimate interest (with opt-out) |
| Promotional communications (opt-in only) | Contact | Consent |
| Platform analytics and improvement | Usage, Technical | Legitimate interest |
Where our legal basis for processing is consent — specifically for promotional communications — you have the right to withdraw that consent at any time by updating your Account notification preferences or by contacting support at . Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
kg9997 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. The following retention schedule provides general guidance on how long different categories of data are held:
Post-Closure Retention: Closing your Account does not result in the immediate deletion of all personal data. We are required by applicable law and our internal compliance framework to retain certain records for the periods specified above. Upon Account closure, your data is archived in a restricted-access environment and is no longer used for any active processing purpose other than legal compliance and fraud prevention.
kg9997 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
No Advertising Networks: kg9997 does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of serving you targeted advertisements outside the kg9997 Platform. Any personalisation you experience inside the Platform is based solely on your own activity on the Platform.
The kg9997 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by our web server when you visit the Platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your Account. Most modern browsers on Android and iOS devices used by Bangladeshi players provide granular cookie controls under the browser's privacy or settings menu.
kg9997 does not use third-party advertising cookies or retargeting pixels that track your activity across other websites outside the kg9997 Platform.
The security of your personal data is a fundamental operational priority for kg9997. We have implemented a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
Your Responsibility: While kg9997 takes all reasonable technical steps to protect your data, the security of your Account also depends on the strength of your password and the security of the device you use to access the Platform. You must never share your login credentials with any third party. If you suspect your Account has been compromised, contact our support team immediately via live chat or at .
kg9997 respects your rights over your personal data. The following rights are available to all Members and may be exercised by submitting a written request to with the subject line "Data Rights Request":
All rights requests will be acknowledged within five (5) business days and fulfilled within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with prior notification. We will never charge a fee for exercising these rights unless a request is manifestly unfounded or repetitive.
The kg9997 Platform is strictly intended for adults aged 18 and above. We do not knowingly collect, solicit, or process personal data from any individual under the age of 18. The Platform's mandatory age verification process is specifically designed to prevent minors from registering Accounts or accessing real-money gaming content.
If kg9997 becomes aware that personal data has been collected from an individual who is under 18 years of age — whether through a failed or circumvented age verification check or through any other means — we will take immediate steps to suspend the relevant Account, void all associated gameplay activity and balances, and securely delete the minor's personal data from our systems as promptly as technically feasible.
Parental Guidance: If you believe that a person under the age of 18 in your household has accessed the kg9997 Platform using your device or Account credentials, please contact our support team immediately at or via 24/7 live chat. We will treat such reports with the highest priority and take all necessary action to protect the minor's welfare, including permanent restriction of access from the relevant device. 18+ only.
The kg9997 Platform does not contain links to external third-party websites for general browsing purposes. However, technical integrations with Game Provider platforms (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) result in game content being loaded within the Platform environment via API connections. When you launch a game, certain session data — such as a pseudonymous session token and your preferred currency (BDT) — is transmitted to the relevant Game Provider to initialise the game session.
Game Providers are contractually bound to process this session data only for the purpose of delivering the game and recording the outcome. They operate under their own data protection frameworks and privacy policies, which are available on their respective corporate websites. kg9997 is not responsible for the data practices of Game Providers beyond the scope of our contractual agreements with them.
Similarly, when you use bKash, Nagad, Rocket, or Upay to deposit or withdraw funds, you will interact with those providers' own payment interfaces, which are subject to their respective privacy policies. kg9997 recommends that you review the privacy policies of all payment service providers you use in connection with your Account.
kg9997 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, changes in the Platform's data processing activities, or improvements to our privacy practices. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
Where a proposed change materially affects your rights or the way in which your personal data is processed, kg9997 will provide at least fourteen (14) days' advance notice by placing a prominent banner on the Platform's homepage and, where your registered email address is confirmed, by sending an email notification to that address. For minor administrative changes — such as correcting typographical errors or updating contact details — no advance notice will be given, but the "Last Updated" date will be revised to reflect the change.
Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may close your Account by contacting .
We recommend bookmarking this page and reviewing it periodically, particularly before making significant financial transactions on the Platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of the data rights described in Section 9, please contact the kg9997 Data Protection team through any of the following channels:
Response Commitment: kg9997 treats all privacy-related communications as high priority. General enquiries receive an initial response within four (4) business hours during BST working hours. Formal data rights requests — such as subject access requests, erasure requests, and portability requests — receive written acknowledgement within five (5) business days and a full response within thirty (30) calendar days as required.
Six principles guide every data-related decision we make at kg9997 — from the moment you register to long after your last session.
Every byte of data exchanged between your device and kg9997's servers travels through a TLS 1.3 encrypted tunnel. Your personal details and BDT transactions are never transmitted in plain text.
kg9997 has never sold, rented, or traded Member personal data to advertising networks, data brokers, or unrelated third parties. Your data stays within the kg9997 ecosystem, full stop.
Access, correct, export, or delete your personal data at any time by contacting our Data Protection team. We respond to all formal rights requests within 30 calendar days without charging a fee.
We retain data only for as long as legally required or operationally necessary. Technical logs are purged on a rolling 12-month cycle; marketing data is deleted the moment you withdraw consent.
The kg9997 Platform does not deploy third-party advertising cookies or retargeting pixels. Cookies on this site are strictly limited to session management, security, and first-party analytics.
Promotional emails and push notifications are sent only to Members who have opted in. You can withdraw consent at any time from your Account notification settings — no questions asked, no re-subscribe pressure.
Now that you understand how we protect your data, explore everything the kg9997 platform has to offer — from live cricket betting to premium slots and live casino tables.